Every VoxaDesk flow starts with the caller, not a fixed template.
These are not separate products. Each client gets the same VoxaDesk platform with a tailored voice prompt, supported languages, tools, data fields, dashboard modules, and notifications for their business process. Try the live agent first, then we shape the flow around your calls.
Salesforce case creation from a support phone call.
A customer calls because a dispensing machine or vending machine is not working. VoxaDesk keeps the conversation short, detects that this is a repair request, validates the caller by OTP, finds the account by registered phone number, and creates a Salesforce Case.
- task_altCreates structured Salesforce fields like AccountId, Subject, Description, Reason, Type, and Priority.
- securityUses OTP before account lookup or case creation, reducing fake or accidental service requests.
- confirmation_numberReads the generated Case Number back to the caller before ending the call.
Salesforce Case created with caller notes, priority, account link, reason, and technical/structural classification.
Restaurant receives a structured order with customer phone, order type, item JSON, notes, and confirmation status.
Pizza pickup and delivery orders when staff is busy.
For restaurants, VoxaDesk acts like an always-available phone order taker. It answers menu questions only when asked, keeps the ordering flow short, confirms the order clearly, and pushes the details into the restaurant dashboard.
- boltHandles rush-hour calls without making customers wait on hold.
- receipt_longStores item-level details, order summary, pickup/delivery type, and notes.
- smsSends confirmation to customer and alerts the restaurant owner or staff.
Real estate lead capture and follow-up from missed calls.
A buyer, seller, or tenant calls after seeing a property listing. VoxaDesk captures the requirement, qualifies urgency, budget, preferred area, property type, and timeline, then creates a clean CRM lead and follow-up task.
- filter_altQualifies leads by budget, location, property type, and move-in or purchase timeline.
- event_upcomingSchedules follow-up reminders or property viewing requests for the sales team.
- analyticsHelps owners see lead source, interest level, and pending follow-ups in one dashboard.
CRM lead with source, requirement summary, interest score, callback time, and assigned sales owner.
Same product, custom business modules.
VoxaDesk should not become a new custom app for every customer. The core platform stays the same; the customer-specific layer changes prompts, tools, fields, dashboards, notifications, and permissions.